Valid Return Reasons
- Product damaged during shipping.
- Product returned by an end consumer.
- Incorrect product was shipped to the customer. Silidyn USA will supply the customer with a call tag.
- Return authorization must be requested through the Customer Service department.
Restrictions on Returns
- Products may be returned for full credit up to 15 days from the date of purchase.
- If a product is returned after 15 days from the purchase date, a 20% restocking charge will be deducted from the value of the return.
- Credit will be issued after the products have been returned to Silidyn USA and checked in by Quality Control.
- No credit will be issued for expired products. Please do not return them.
- No products will be given as an exchange for returns.
If a product is returned after 15 days from the purchase date, the product must have an expiration date of at least one year. A 20% restocking charge will be deducted from the value of the return.